Parent Handbook/PoliciesWelcome to Perfect Milestones Learning Academy, the purpose of this Parent Handbook is to outline the policies and procedures under which we operate as licensed childcare providers.State Licensing Requirements:Perfect Milestones Learning Academy is licensed and complies with all applicable licensing regulations and standards. These standards relate to our facility, staff, health, safety procedures, nutrition, care giver to child ratios, and record keeping. We believe that these standards are in the best interest of the children. Our facility is subject to inspection by state and city health, fire, and licensing officials.Termination Policy:The first two weeks will be regarded as a trial period, in which case either party may terminate the contract without notice. After the first two weeks of enrollment, a two-week written notice from the parent or provider is required to terminate the contract, with the exception of (provider’s) family emergency, gross misconduct on part of the, parent or child, or failure to follow the rules as stated in this handbook and agreement. This is grounds for immediate discontinuation of service. In lieu of written notice, two weeks of pay may also be given to terminate the contract. In cases of non-payment, legal action may be taken, and the parents will pay all legal fees incurred.Enrollment/Registration Fee:A non-refundable set up fee of $100.00 is charged upon registration of each child.Payment:Weekly payment is due regardless of attendance and is due on or before Friday at drop off or the last day of that’s week care for the following week of childcare. If payment is not made by such time without prior arrangements, you will be considered late and a fee of $20.00 will be applied. If this should occur payment with late fee is expected to be made by drop off time the following Monday or childcare services may be suspended until such payments are made. Payments may be made by cash, check (made out to Perfect Milestones Learning Academy) or automatic payment. Receipts are available upon request. A $50 fee will be charged if your check is returned. The parent must pay the amount of the check plus the $50 fee immediately upon notification of a returned check. The child will not be permitted to stay in care until all fees are paid in full in cash or money order. The parent will be responsible to pay for any time your child misses while you are “catching-up” on tuition. The parent will be required to pay by cash or money order after the first returned check.Over-Time Fee:A late fee equal to $10.00 per child shall be made per minute for drop-offs and/or pick-ups outside of contracted hours. If prior notice of early drop-off (evening before or earlier) or late pick-up (morning of care or earlier) is arranged late fees may be waived, but regular over time charges may occur.Hours of Operation:Perfect Milestones Learning Academy is open from 6:00am to 6:00pm Monday thru Friday.Authorized Release: The child will ONLY be released to the parent/guardian with legal custody or persons over the 18 who are designated by the parent on the Emergency Contact Form. The provider will refuse to release the child to anyone not on the list. The provider will require photo identification from anyone that it is not recognized. The providers will not release the child to anyone including the parents/guardians if they suspect the person in under the influence of drugs or alcohol, or any other substance that they think may pose a threat to the child.Open Door Policy:Please feel free to come and go at any time throughout the day to visit your child. However, please keep in mind that in doing so it can prove to be disruptive to the other children in our care. Reporting Child Abuse:We are required by law to report any suspected incidents of possible child abuse or neglect. Your child can be questioned by child protective services at any time without your consent.Privacy and Discrimination:We will abide by the state privacy law. All records and information about your child and family will be kept confidential, unless we have your written permission to reveal specific information (i.e., Speech or developmental delays. We do not discriminate based on race, color, gender, disability, national origin, or public assistance status.Smoking:This is a non-smoking facility. Smoking is strictly prohibited on the premises. Please inform spouses or those on your pick-up list about the policy. In addition, smoking is prohibited on field trips. If you need to excuse yourself from the field trip, please let the provider know so that they are aware of your absence.Daycare Holidays/Closures:We realize your need for reliable daycare and will attempt to give as much notice as possible whenever we must close for any reason.Daycare will be closed with pay of the following holidays:
SCHOOL BEGINS PROMPTLY AT 9:30 A.M.
Students may be dropped off between 6:00 and 9:30 A.M. Any student arriving after 9:30 (without a medical excuse from the Doctor’s office) we can not accept.
Parents arriving after closing time will be assessed the following penalty charges and this fine will be added to that week's tuition and payment will be accordingly.
Penalty charges: $10.00 per minute late.
In addition, after the third late pick-up, the parent will be referred to the Director’s Office. (Details may be found in PMLA's Parent Handbook”). It is the parent’s responsibility to ensure their child is picked up before closure. Our staff has families/children that must be also picked up on time.
On bad weather days all times will be pushed up ten minutes. Should any emergency arise (hurricanes, extremely bad weather, etc.) please tune to television station WWL channel 4, to our school web site, or to our HiMama app for any announcements.
Biting and pushing is unfortunately not unexpected behavior for toddlers. Some children and many toddlers communicate through this behavior. However, biting/pushing can be harmful to other children and to staff. This biting/pushing policy has been developed with both of these ideas in mind. As a preschool, we understand that biting/pushing, unfortunately, is a part of a preschool setting. Our goal is to help identify what is causing the biting/pushing and resolve these issues. If the issue cannot be resolved, this policy serves to protect the children that are bitten/pushed. If a biting/pushing incident occurs, state regulations require that the parent of the child biting/pushing and the parent of the child who was bitten/pushed be contacted. Names of the children are not shared with either parent.
When Biting/pushing Does Occur:
Our staff strongly disapproves of biting/pushing. The staff’s job is to keep the children safe and help a child that bites learn different, more appropriate behavior. We do not use techniques to alarm, hurt, or frighten children.
For the child that was bitten/pushed:
1. First aid is given to the bite. It is cleaned with soap and water. If the skin is broken, the bite is covered with a bandage.
2. Parents are notified.
3. The “Incident Report” form is filled out documenting the incident.
For the child that bit/pushed:
1. The teacher will firmly tell the child, We do not bite/push. And ask them to check in with the child who was hurt.
2. The child will discuss with a teacher how the other child may feel and what other ways there are to deal with their frustration.
3. The parents are notified. The “Incident Report” is filled out documenting the incident.
The child will be shadowed to help prevent any biting/pushing incidents. The child will be observed by the teachers to determine what is causing the child to bite (teething, communication, frustration, etc.) The child will be given positive attention and approval for positive behavior.
When biting/pushing continues:
1. If a child inflicts 2 bites/pushes in a one week period (5 days of school attendance) in which the skin of another child or staff member is broken or bruised or the bite leaves a significant mark, a conference will be held with the parents to discuss the child’s behavior and how the behavior may be modified.
2. If the child again inflicts 2 bites/pushes in a one week period (5 weekdays) in which the skin of another child or staff member is broken or bruised or the bite leaves a significant mark, the child will be asked to take up to a one week break from the school.
3. If the child again inflicts 2 bites/pushes in a one week period (5 days of school attendance) in which the skin of another child or staff member is broken or bruised or the bite leaves a significant mark, the parents will be asked to make other day care arrangements.
If a child, who has been through step 1 and 2 and then goes 3 weeks (15 days of school attendance) without biting/pushes, we will go back to step one if the child bites/pushes again. If a child bites/pushes twice in a 1 hour period, the child will be required to be picked up from preschool for the remainder of the day.
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